New York City Cross Country Movers

Thank you for giving being professional with the services you have provided me. My parents were happy to see me... read more back into their place and had all of my stuff was packed properly, placed in the garage in an organized manner and more importantly, you guys worked fast and efficiently. read less

Overall my experience with Cross Country was smooth. See below for more detail. I decided to write my experience out... read more step by step to give you a good idea of the whole kit and caboodle.  

After doing a ton of research, hiring a mover still seemed daunting because almost every company has some bad reviews.

Ultimately I went with cross country because a friend who had just done a similar move recommended them to me.

They charged less than anyone else - I had a leftover moving budget that I was able to put toward airfare and other expenses.

Some good things that happened before they picked up my stuff:

-They were willing to price match lower estimates.

-They didn't harass me with phone calls trying to earn my business. Once my number was out there with other companies I would get an insane number of calls daily.

-I liked that they price the move based on items. I've heard that the companies that price per cubic foot tend to estimate low so that you pay an overage in the end.

-I was able to pay half up front, and half upon delivery.

During pick up:

-The crew was on time and professional.

-The only downside was that I literally didn't know what to do with myself. I wish I hadn't packed all of my books up. It was the first time I didn't move myself - it felt weird to just sit back and relax.

-They did a thorough job packing the items I had for them to pack. They didn't try to gauge me by under packing boxes, put instead fit what they could to make the most of the space.

I had estimated 18 medium boxes, but instead had about 20 small-ish boxes and 6 large. They decided to be fair about it and not charge me extra.

-They dissemble your furniture for you. Even my crappy Ikea bed frame.

-They got everything out in less than 3 hours.

Waiting time:

-I was happy that they had a 14 day guarantee. Understand they mean business days.

-My shipment came in about 10 days.  It was from NYC to the Denver area.

-I wish they would have had a tracking tool comparable to UPS tracking  so that I didn't have to keep emailing my contact about the status of the move.

Delivery:

- It was very fast.

- They reassembled my furniture quickly and placed everything however I liked. I think they did it in 45 mins. It was definitely under and hour.

-I only had one item break, it was a box that I packed myself, and in hindsight I probably could have done a better job. During a follow up call I told customer service about the breakage and they insistent that make a formal claim. They fast tracked the reimbursement. That process was super easy, especially considering I didn't think they'd give me anything for a damaged item I boxed myself.

Obviously the pros to my experience are above. The biggest con is wait time - If you can't wait up to two weeks for your things I would recommend just u-hauling the stuff yourself. But I have to say, for just a little bit more $$$, I really enjoyed not driving across the country and the general lack of manual labor that was required of me. I've worked harder moving two blocks away.

(Like I ended my essays in 5th grade) In conclusion, if you're looking to hire a mover, you should hire these guys.

P.S - One that thing is that during the process I noticed there are SO many different websites, yelps, addresses, logos and names for the company - which I found a little sketchy. If you're like me, just ask one of the agents for a link to their BBB rating to ease your worries. This is something I hope that they fix, because it doesn't help their credibility. (although it didn't seem to be a problem in the end.) read less

Used this moving company to move from KC to NYC. The movers arrived on time and it was such a... read more painless and swift move. Will defiantly do business with them again ! read less

I moved from New York City to Los Angeles and spent a lot of time researching and getting quotes from... read more various cross country movers- Cross Country Long Distance Movers had the lowest quote and best reviews so I picked them. My agent was Jordan and he was incredibly nice and responsive when it came to obtaining quotes, inventory, scheduling, etc. Overall, the planning and execution of the move was simple and smooth. The only exception was the crew in New York arrived much later than the specified window but they were able to complete the packing and move-out in 3 hours. Though the initial quote was lower than other movers, the final amount was accurate and did not increase. Also, all of my items arrived without damage. Would definitely recommend. read less

Ivan and Tony were absolute professionals and they work so hard!  This company is outstanding the way they managed to... read more tackle our move in such a time efficient manner. I've never seen movers who are so quick and thorough yet manage to take such care with everything.  They packed that truck in a way that made the unpacking of it go so smoothly.  Everything they did made sense, not a minute was wasted.  They were also extremely polite and helpful throughout, despite the heat!  I was sweating just watching them!  Also, I agree with the other folks who mentioned how crystal clear the terms are.  You know exactly what you could potentially pay from the time you schedule the move to when it's finally done.  I would absolutely recommend Long Distance and I would absolutely use them again, if anyone who is reading this needs assistance professionally moving their belongings make sure to give them a call. You will not be disappointed. read less

These guys are really great. If you are looking for highly efficient and trustworthy company make sure to call Cross... read more Country Movers. They will make it easy and smooth. I was a bit worried when I had to move long distance but Dylan J helped me to plan every detail. The movers were also very friendly and polite on both ends. When the furniture arrived to my home nothing was damaged and I felt great for choosing the best moving company. Thank you guys and I will recommend you to everyone who is moving. read less

AMAZING JOB! Josh was excellent! On time and efficient! LONG DISTANCE MOVERS did outstanding five star moving service!

Great experience from start to finish. Found cross country movers on yelp. From the first call they were professional, responsive... read more and easy to work with. The driver stayed in touch and worked with me re drop off time. I would recommend them and also would use them again. read less

Cross Country Long Distance Movers team were superb! It was totally hassle free and it is the best moving experience... read more I've had. In my view they are moving Rockstars. They did a good job warping my large and heavy items. They wrapped my furniture with blankets and secured everything very well. No damage and I am very happy with their service. The cost was reasonable and there was no hidden costs as well. Would definitely recommend to anybody. read less

I move exotic cars across the United States frequently, however this was the first time I purchased a "regular" family... read more car in Florida with transportation to California. I looked at all the reviews and Cross Country Movers looked like my best shot. Don't get side tracked by a bad review from a consumer that uses a transport company once in ten years. I truly use these companies multiple times a year. I called and spoke to "Jim Watson" who I immediately recognized as a man who knew what he was doing. He was honest, attentive and forthright with his answers to my questions, so I booked the move. There was a small communication problem between the seller and myself. I emailed "Jim Watson" on a Saturday and received an email within the hour! Jim assured me that he would go in first thing Monday morning and make things right. True to his word he took care of everything! The car was delivered in a well kept car hauler with a very attentive driver who was also very meticulous about the care of the car while in his possession. I can attest to the professionalism of this company and I would ask for Jim Watson! read less

Used Cross Country Movers to move 20yrs of New York City life to Venice California, they did it in record... read more time for a fraction of what the other guys wanted.

They seemed earnest and trustworthy and they proved it.

Pick up and delivery were seamless, polite staff and extremely attentive team at their HQ.

I would definitely use them again in the future. read less

I moved my car from PA to CA by this company. Scott contacted me and he is very friendly and... read more solved my every concern. They did great service and there is no damage on my car. read less

I just moved from NYC to Fallbrook in San Diego County.  I used Cross Country based on the great reviews... read more on Yelp and elsewhere even though they are thousands of dollars less than he estimates I got from Bekins and Atlas.  Usually less expensive things are lower quality but this isn't the case for Cross Country.  The one downside was the move took a week longer than the other companies but considering how much money I saved it was worth it.  My sales rep was Richard and I spoke with him and his associates many times during the move process.

This was my first move using a moving company.  I packed and boxed most of my things myself but had Cross Country pack the more expensive/large things like computer, big TV and furniture.  Standard insurance for all moving companies is free but also provides only a tiny fraction of the replacement cost.  I bought additional insurance but this only applies to what the movers pack. I'm not fully unpacked yet but no need for a claim so far and I don't think there will be.

Cross Country did not send an estimator to the apartment.  I worked with Richard to figure out how much stuff I had (difficult before packing it up).  As it turned out, estimators from other moving companies came by and gave a higher estimate of the quantity than I originally decided.  Richard revised my estimate upward based on this and it turned out to be right on the mark.  The price increased a little but not much.  Having an on-site estimate is very helpful if you can get one.

Cross Country has business arrangements with local moving companies.  On the NYC side, Uru Maya was the local company who brought my stuff to the warehouse for loading on to the cross country tractor trailer.  They were superb.  Gonzales and his crew were more careful and meticulous than I hoped.  Super friendly, informative and competent.  Can't say  enough good things about them.  The things they packed were very well protected.  The move was hard, since I was in a fourth-floor walkup but no complaints from the crew.  Every box and item was inventoried and labeled by the movers and a master inventory list is kept.  This was very reassuring and I was able to check off each item as it arrived here in Fallbrook.

Francisco and his delivery crew here in Fallbrook were also excellent.  They came two days before the end of the estimated delivery window.  The roads here in the hills are narrow, twisty and steep and that's true of my driveway as well.  They got the truck here fine and brought everything into the house in under an hour.  I was given all the time I needed to unpack and inspect the insured things in boxes like the computer.  They unwrapped all the furniture and took away the moving materials of everything that was unpacked.

Moving is a very stressful experience but using Cross Country made it less so.  I got calls directly after the NYC pickup and Fallbrook delivery from Cross Country to see how the move went and if I was happy.  John, the Quality Assurance Manager, also called me after delivery to see how the move went.  He asked if I'd leave a review on Yelp.  I think so highly of Cross Country I joined Yelp so I could leave this positive review. read less

Everybody says they are the best at what they do, however the best do not need to make the claim... read more themselves because others do it for them. And as I have noticed on the other reviews for this company, everyone seems to agree that they are very reliable and efficient as their company model suggests.

We had gotten into contact with Cross Country through our neighbors who had recently moved in and could not stop boasting about how helpful these guys were. We noticed that the gentlemen stayed for hours and patiently helped them unpack and store everything into their newly purchased home. They seemed to know what they were doing and had all sorts of tools and gadgets that helped them move heavier objects.

After we gave them a call they thanked us for taking the time to inquire about their services and then explained all of their prices, deals, and moving processes. From the types of boxes they used, to the length of shipping the belongings, even to the size of their trucks. They have a variety of selections for everything and even offer insurance policies in case of damaged goods, though we never needed it as they are very careful. All in all very hard working group of guys and we would definitely suggest them to anyone looking for professional help with a move. read less

Wow I legit couldn't stop thanking these guys for helping me. i always thought moving is such a hassle and... read more it really overwhelmed me even thinking about it. I finally gave these guys a call after researching about them for a while and i can say that i am really happy. They really made moving so much easier for me and will definitely be calling them. I usually dont write reviews for many companies, but they really deserve this and for people to know how amazing of a job they do.

   They took my furniture and all my belongings 3 stories down without any scratches or marks on them. I am really thankful for my girl friend recommending them to me and will be calling them for all my moving needs from now on. Thank you again you guys did an amazing job. read less

Great company!! They moved us from Boston to New York and we had no issues. Everything went smoothly and we... read more would definatly use them again! read less

I expected my car to get here within a week. I shipped it on a Wednesday to Rhode Island from... read more California. I traveled back home on a Monday night, got home on a Tuesday morning and received my car that afternoon. Overall, very good. read less

I recently used these guys for a move from Baltimore to Austin,TX. They were great in every way. Baltimore got... read more hit with a blizzard which delayed them picking my belongings up and dealt with extremely difficult conditions (30" snow) and still got all my things picked up and packed away. Because of the blizzard and the delay in picking my things up, they were a few days late, however were great in communicating with me the entire time. They also reimbursed me for being a day late of the promise date. I highly recommend using them for any long-distance move. read less

Cross Country Long Distance Move made quite an impression and did an exceptional job.  I was moving back from Northern... read more Cal from Illinois, and I needed my car transported back out here quickly.  

Price was very fair if not better with the service.  No hidden or additional charges.  The Cross Country team was professional, friendly and demonstrated good customer service.  The communication was incredible!  I very much appreciated the reps contacting me to update every stage of the transport from scheduling to the pickup, transport, ETA, delivery and post delivery.  On top of it, the service was fast.  The original ETA and my own personal expectation was  6-7 days but it only took 4 days.  The pickup was mid-morning Monday, I flew out Tuesday and the car was here by that week Thursday morning.  The car was delivered in the same new condition as it was picked up.

I know I'm forgetting another rep and the driver, but Bruce Thomas, Scott Baskot, John Mendes - all were great to deal with.  When I finish out subletting my condo in Chicago, I'm using Cross Country again to move everything else back to California. read less

Great service! I hired Cross Country to move my vehicle from NV to NJ (over 2,500 miles). They had the... read more best price and the friendliest staff. They picked up my vehicle from my home and delivered it without any troubles. My vehicle arrived unscathed and right on schedule. I highly recommend Cross Country's services. If I ever need to move my vehicle again, I will definitely call Cross Country Movers. read less

Let me just start by saying that these guys really saved me a massive headache and hassle when I was... read more looking for a affordable moving company while researching online and this one caught my attention so we decided to give them a try. cannot thank them enough for being able to help me with moving my stuff. First day I called and talked to them on the phone and decided a day and time.They were super nice and super professional which caught my attention and gave me the trust and confidence that they will do a great job and what was best about them was they were super flexible with my hours as I have a very tight schedule between work and school.

On the day of the moving they even came twenty minutes early prior to the scheduled time and by looking at how much there is to move, they provided an approximate estimate, called a few extra guys for help and got started. I really didn't have to tell them to be careful or not damage anything. They were so gentle with all of our things as if they were handling delicate, priceless objects, but they really were not.They noticed for example that they were having a very difficult time moving the sofa with only two people, so they called their other partners to come and help them take it downstairs. What really caught my attention was that they had their boxes and wrapping stuff with them to wrap neatly and many things got placed in the boxes without causing a complete mess on the floor.Some of the gentlemen even stayed about forty minutes after everything was completed to help us clean up, could not have been more grateful for their help. read less

Easy to coordinate our move from Chicago to New York, even though we booked it last minute.  Only one item... read more was missing (our TV wall mount) and they reimbursed us for it, even though it was less than the deductible.  Very professional and easy to work with. read less

I was very nervous about having movers take my stuff but Cross Country Movers did an EXCELLENT job! They packed... read more things that I forgot to put on the inventory list and everything arrived undamaged. The movers themselves were very kind and accomadating. Would recommend these guys 100%. Price was reasonable as well. read less

We used Cross Country to move my mother's things from New York City to three locations: San Francisco, Seattle, and... read more New Hampshire. I worked with Patrick, who understood the emotional situation as well as the logistical situation, and talked me through the challenging parts of this move. I insured some special things (mirrors and furniture) with Chris, who was also kind and careful. They kept the price as low as possible, and we didn't end up paying for extra boxes or extra packing. For pick-up day, we had an orderly, helpful group of people come and finish the packing of furniture (and even a piano) and took great care with our things and did a terrific job. Each item (box or furniture) is tagged with a computer number, and can be tracked. At each destination, the movers brought our things where they belonged with care. I was incredibly impressed with this company, and would highly recommend them and would definitely use them again. read less

I was very surprised when these guys were truly able to deliver for us, we had a lot of needs... read more and expectations and they were all met by these wonderful movers. My parents have very keen attention to detail and they like things to be done the right way, and failure is not really an option for them. They were not concerned too much about the cost of the entire moving process but just wanted to make sure whoever we hired would be experienced to handle such a relatively large move.

We had about five rooms in total that needed moving as well as several closet spaces and various other small parts of the house that contained furniture. We did as much of the packing as we could but when they movers arrived they went beyond, they duct taped all the boxes a certain way that made it easy to open later. They also labeled all of the boxes from whose room it was in and the type of material inside of it, this made things so much easier when we were unpacking everything.

These guys are the very best at what they do and we witnessed that first hand, out of all the companies we contacted for help they were the first ones that promise to deliver. And they did, very efficiently and we did not have a doubt in our mind after they arrived at our place. After four days and some change, we had managed to empty out the entire house. All of our stuff was immediately shipped to the new location and we received no later than three days after the move was completed. Awesome company and very friendly staff that we worked with. read less

We had a long list of duties for the movers we hired, but this list was prepared before even deciding... read more which company we were going with. We did not mind paying a few hundred extra bucks just as long as things were done properly and efficiently, and that is exactly what happened in our experience with the movers from Cross Country. These men are so organized and optimistic that no obstacle seemed like a challenge for them.

At one point throughout the day the elevator in the building broke down and the movers had to resort to carrying most of the things up and down the stairs. It was so reassuring when we found out that they did not see this as a problem but rather as a way to work out, they had fun with the whole move and it helped us relieve some stress also, totally recommended. If we had to do this entire thing all over again I would choose to hire these same guys again without even hesitating. read less

I was very nervous about having movers take my stuff but Cross Country Movers did an EXCELLENT job! They packed... read more things that I forgot to put on the inventory list and everything arrived undamaged. The movers themselves were very kind and accomadating. Would recommend these guys 100%. Price was reasonable as well. read less

We used Cross Country to move my mother's things from New York City to three locations: San Francisco, Seattle, and... read more New Hampshire. I worked with Patrick, who understood the emotional situation as well as the logistical situation, and talked me through the challenging parts of this move. I insured some special things (mirrors and furniture) with Chris, who was also kind and careful. They kept the price as low as possible, and we didn't end up paying for extra boxes or extra packing. For pick-up day, we had an orderly, helpful group of people come and finish the packing of furniture (and even a piano) and took great care with our things and did a terrific job. Each item (box or furniture) is tagged with a computer number, and can be tracked. At each destination, the movers brought our things where they belonged with care. I was incredibly impressed with this company, and would highly recommend them and would definitely use them again. read less